11 Best Maid Agencies in Singapore with Scorecards (2023)

Taking care of your children and an entire household can be quite taxing, especially for working parents. There are plenty of chores that seem to have not enough time to accomplish, and that’s where hiring a maid or helper might be a solution. A maid can also be very helpful if you have young children or elderly in the house. That said, hiring a reliable and dependable maid might pose a challenge. Selecting a good maid agency is the first step to hiring a maid in Singapore. Only the Ministry of Manpower (MOM) licensed maid agencies are allowed to act as middlemen, but there are over 4,000 maid agencies in Singapore, making it impossible to know which to choose. We have done our research to bring you a list of the 11 Best Maid Agencies in Singapore so that you can easily hire help when you need it.

This article was last updated on 10 May 2023.

How to find a good maid agency in Singapore

On top of their online portfolio and reviews, it is important to find out their scorecard of the maid agency on MOM’s maid agency directory. It will list the agency’s years of experience, placement volume, transfer rate, and retention rate, along with customer ratings and reviews. These metrics are important and I will explain them below:

• Years of experience: You will want to find a maid agency Singapore that has been around for at least 5 years or more. A longer track record will give you more accurate performance, and you can determine whether the agency is consistent in hiring good maids.
• Placement volume: This is the number of foreign domestic worker (FDW) work passes that the agency applies for. The industry average is 61.69. A higher volume would indicate that the agency is active and professional. In the event that you would like to switch maids, it is likely they have more resources to help.
• Transfer rate: This is the percentage of FDWs that have been transferred to 3 or more employers within one year. The industry average is 1.42%. While not every maid might be suitable for every family, you will want to take note of this as a high percentage might mean that the maids might not be well-trained.
• Retention rate: This indicates the FDWs that stay with the same employer for at least one year. A standard contract is two years. This is a positive rating, and you will want a higher percentage, as that means the maids from the agency are consistent and steadily employed. The industry average is 44.33%.
• I have placed each company’s scorecard below.

Best Maid Agency Singapore

1. JForce Employment Service

Providing good domestic helpers from all over Asia in Singapore for over 6 years, JForce Employment Service performs well in terms of its client satisfaction, maid retention rate, and placement volume. The agency was awarded the Top 25 Singapore Prestige Award in 2014 and the Singapore Enterprise Awards in 2016 for its reliable service.

JForce features a thorough screening and training process. All domestic helpers are well-screened and undergo comprehensive training that encompasses general housekeeping, cooking, child or infant care, and elderly care. Moreover, they also provide language training and share the norms of life in Singapore to better assimilate their helpers.

What’s great is that JForce handles all the tedious paperwork and documentation, and keeps the employer regularly updated throughout the entire employment process. Firstly, they offer a shortlist of candidates that you can choose from, then video or phone interviews will be arranged. Following this, JForce will assist in the application of a work permit, embassy endorsement, and purchasing of the helper’s air ticket, ensuring a hassle-free process on your end.

Highlights:

• Award-winning service with high customer satisfaction and maid retention
• Matches helpers’ skills and character to employer’s needs and requirements
• Comprehensive training to polish helpers’ caretaking, housekeeping, & communication skills
• Alters training regime of helpers if client needs to focus on a particular service
• Helps in work permit application, embassy endorsement, travel arrangement, medical checkups, contract renewal, maid transfer, and counseling

📍 23 Bendemeer Rd, #01-515, Singapore 330023 | Blk 725, Ang Mo Kio Ave 6, #01-4140, Singapore 560725 | 345 Jurong East St. 31, #01-13, Singapore 600435
📞 +65 6635 2506 | +65 6909 2213 | +65 6909 7782
📩 bk_info@jforce.com.sg | amk_info@jforce.com.sg | jg_info@jforce.com.sg 
📲 Facebook

2. Universal Employment Agency Pte Ltd

Established in 1986, Universal Employment Agency has built up a strong reputation with one of the highest retention rates among the best maid agencies Singapore according to the Ministry of Manpower (MOM), earning the trust of many employers. They also specialise in placements of foreign domestic helpers – be they new or transfer maids. With more than 30 years of experience in the business, their vast network of maids is credited to diligent sourcing. Extensive background checks and interviews are always conducted before the potential candidates are shared with you. Their Foreign Domestic Workers (FDWs) are mainly from the Philippines, Indonesia, and Myanmar.

Universal Employment Agency’s extensive scope of services includes the processing of work permits, comprehensive insurance coverage for maids, and even documentation and facilitation of direct-hired helpers who are not yet in Singapore. Due to the current situation with Covid-19, many employers are looking for transfer helpers as helpers currently are unable to fly in from overseas. What’s also great is that Universal Employment Agency has a decent selection of transfer helpers available. Check out their Google and Facebook reviews for more information.

Highlights: 

• More than 30 years of experience in the industry
• One of the highest retention rates according to MOM
• 4.9/5 stars Google reviews

📍 304 Orchard Road, #01-97 & #03-52 Lucky Plaza, Singapore 238863
📞 +65 6735 3456 | +65 6735 2977
📩 info@universal.sg
📲 Facebook

3. Island Maids – Maid Agency Singapore

Accredited training provider for qualified maids

Founded in 2011, Island Maids’ vision is to provide a top-tier, high-quality maid hiring service with an extensive range of services. They are also proud to have become one of the most established and largest maid agencies in Singapore with low transfer rates and high client satisfaction.

At Island Maids, all maids are personally interviewed to ensure their skills and abilities are up to standards. They also have an in-house training school where foreign domestic workers (FDW) are trained in various areas such as cooking, elderly care, and childcare to ensure the underlying maid completely matches your family’s culture and needs. On top of that, Island Maids is an approved training provider for the Caregiver Training Grant (CTG) in providing elder care training by qualified nurses at a subsidized rate.

Numerous locations islandwide

Additionally, Island Maids is operating in 5 locations in Singapore to help serve families with maximum efficiency. So to provide a smoother experience, they can even take care of the entire process, from initial interviews and selection to handling all the paperwork and administrative requirements such as work permit, maid insurance, travel arrangements, and medical screening.

Last but not least, Island Maids has received various recognitions and has been accredited by the Indonesian & Philippine Embassy. With their many years of experience and dedicated training programs in place, you can be assured that Island Maids strives to provide the perfect employment match for you. Read the satisfied customers’ testimonials here.

Highlights:

• Placement of maids from Indonesia, Myanmar, Philippines, and Mizoram
• A huge database of biodatas
• Dedicated in-house training school for quality training
• 11 years of experience with relatively high placement volume and a good retention rate
• Quality Service Award Winner 2020

📍 Multiple Locations
📞 +6553 7703 | +6448 7703 | +6758 7703 | +6835 7703 | +6757 7703
📩 enquiries@islandmaids.com.sg
📲 Facebook | Instagram

4. 1 Assist Agency – Maid Agency Singapore

Specialising in the recruitment of maids and foreign domestic helpers from Myanmar, Indonesia, and the Philippines, 1 Assist Agency is meticulous in selecting potential foreign domestic helpers and maids. From personal one-on-one interviews, the potential candidates are trained on the basic practical household skills test. Should they pass, they will also undergo additional communication and skills training to enhance their interpersonal and practical skills. Furthermore, 1 Assist Agency is attentive in catering to the needs of its clients, ensuring that they match the domestic helper’s skill sets to the employer’s needs and preferences.

In partnership with the Agency of Integrated Care (AIC), 1 Assist Agency also facilitates the hiring of helpers for needy elderly in Singapore. Their counterparts in Myanmar and Indonesia provide maids and foreign domestic helpers who can speak Mandarin to be able to communicate better with the elders.

Moreover, they are in partnership with a local company to train helpers for infant care as well. These helpers will be trained at the training institute to learn how to shower babies, change diapers, steam milk bottles, and feed babies, all of which conform to safety and hygiene standards. What’s great about this maid agency Singapore is that they offer one of the lowest fees in the selection process without any hidden cost.

Highlights:

• Matching helpers’ skills to employer’s requirements
• Specialised training centers for communication and skills training
• One of the lowest domestic helper or maid agency fees
• In partnership with the Agency of Integrated Care for elderly care
• Also trains helpers for infant care

📍 170 Upper Bukit Timah Road #03-63K Bukit Timah Shopping Centre Singapore 588179
📍(New Office) at Katong Shopping centre
📞 +6463 0419
📩 agency.1assist@gmail.com

5. Inter Great Employment Pte Ltd

We find it amazing how INTER is the combination of the words: integrity, novelty, teamwork, empathy, and resilience. And true to its name, Inter Great Employment provides professional, sincere, and honest manpower services that not only care about its clients but also its helpers.

Accredited by the Philippines and Indonesia embassy, Inter Great Employment recruits foreign domestic helpers mainly from the Philippines, Indonesia, and Myanmar, in which all helpers undergo thorough extensive screening and training. In fact, Inter Great Employment is one of the 10 best maid agencies in Singapore based on MOM’s placement volume.

Highlights:

• More than 150 active candidates for selection from Indonesia, Myanmar, and the Philippines
• Reliable and trusted by thousands of Singapore families
• Worry-free engagement
• Sincere, honest, and responsive service team
• Elderly care and infant care experienced candidates available
• Training centres in Indonesia, Myanmar and the Philippines
• Multiple awards-winning agency

📍 Multiple Locations
📞 +65 9776 6988
📩 enquiry-sg@intergreat.sg

6. Ministry of Helpers

Optimised matching between helper and employer

Did you know that almost 1 in 2 of all first-year employer-helper relationships do not work out?

Ministry of Helpers goes far and beyond to change that unwanted scenario by improving the way employers and helpers match up. A new dynamic, inclusive, and one-stop e-platform, the Ministry of Helpers speeds up the process of engaging with the best helper for your home, making sure to save you both time and money.

It is quick, easy, and free to get started on the platform. First, create your employer profile and specify your preferences in a helper. Don’t worry much about safety and privacy since the Ministry of Helpers has a personal e-vault for the safe storage of documents, contracts, and biodata. The platform boasts hundreds of helper profiles to choose from, so searching and shortlisting can be done in a breeze, thanks to their very own intelligent AI system. And once you found a match, you can already organise interviews via a secure chat function before hiring the helper entirely. Ministry of Helpers will guide you all throughout the hiring process, thereby eliminating the hassle and paperwork of working through a middleman.

Seamless management 

Ministry of Helpers is not just for hiring maids – it is also a platform where you can manage and grow together with your helper. We really love how you can get a free task scheduling tool on their website, which is super helpful in planning the day-to-day tasks needed in managing your home. You can also add other members in the household to be task managers, so everyone at home can collaborate. Then, pass the schedule over to your helper so both of you can manage, add, and tick tasks off as you go. Make sure to personalise the schedule as well and label tasks that are recurring daily, monthly, and so on.

Furthermore, the Ministry of Helpers also provides comprehensive training programs with over 100 videos and quizzes for both helpers and employers, complete with certifications for self-development. To top it all off, the Ministry of Helpers also offers financial services that help to manage household expenditures digitally, salary payments, and low-cost remittances. Talk about innovation at its finest!

This platform is FREE for helpers, a free basic subscription for employers, or just a $49 intro price for an all-access premium annual subscription for employers.

Highlights:

• Free and easy-to-use platform
• Hundreds of helper profiles to choose from
• Hassle-free hiring process
• With free household management tools
• Also offers training for both employers and domestic helpers

📞 +65 80101532
📩 contact@ministryofhelpers.com
📲 Facebook | Instagram

7. Budget Maid Singapore

Straightforward, Value-for-Money Maid Hiring Process

What makes Budget Maid stand out is its over 20 years of experience in the industry, and its streamlined process for hiring maids. All you have to do is choose a candidate from their 400+ biodata and leave the rest to Budget Maid’s professional team. With six outlets/related subsidiaries located islandwide- in Thomson, Bukit Timah, Jurong, Woodlands, Katong, and Hougang, you can conveniently head down to an outlet no matter where you stay. What’s more,  the helpers are trained at their overseas training centres before flying to Singapore, so all they need is a simple orientation to understand you and your family’s specific needs upon arrival.  With Budget Maid handling everything else, simply sit back and await your helper to start working at your home. It’s as simple as that!

In the event that you are dissatisfied, this maid agency Singapore offers you a service guarantee of a replacement helper within 6 months from your first helper’s commencement day. With your approval, Budget Maid will take over your original helper and seamlessly arrange for her to start her next employment in Singapore. Budget Maid’s pricing policy is transparent, providing a service agreement that explains all charges clearly. Overall, we believe Budget Maid offers a hassle-free experience in your maid hiring from start to finish.

Highlights:

• Over 20 years’ experience in the industry
• Over 20,000 happy customers served
• Has more than 400 biodatas of qualified helpers
• 6 conveniently located outlets islandwide

📍 Multiple Locations
📞 Contact Budget Maid

8. 1.Alpha

Ensures customer satisfaction with highly qualified maids

Established in 2006, 1.Alpha Employment Agency is a licensed employment agency in Singapore that provides recruitment services for foreign domestic workers. They specialise in the recruitment of qualified maids from Myanmar, the Philippines and Indonesia. Additionally, they offer various services including pre-employment training, work permit application, and placement of domestic workers with employers. They are a good one-stop-shop when it comes to finding the perfect helper for your home. 

Getting started on their platform is quick and easy. Simply create your employer profile and start searching for your perfect maid by specifying your preferences. They have a wide variety of helper profiles to choose from, so you are sure to find the right fit in no time. Once you have found a match, feel free to get in touch with the maid agency through their contact details below. As customer satisfaction is their top priority, you will find their sales specialists to be highly approachable and provide you with the best service possible. They will explain all costs before you sign the contract, so you can be sure that there are absolutely no hidden fees. Plus, their rates are pretty affordable, too! 

Careful selection process 

One thing that stands out about 1.Alpha is their thorough selection process when it comes to hiring foreign domestic helpers or maids from different countries. Their assessors conduct personal interviews with all prospective foreign domestic helpers or maids to evaluate their suitability. The helpers are also evaluated through a practical test to assess their basic household skills, and once they pass the initial assessments, they are then enrolled in a specialised training centre for skill and communication development. 

As soon as the domestic helpers arrive in Singapore, they would undergo further training to familiarise or customise their skills to the local household working style. With such a rigorous process, you can be sure that the maids provided by this agency are well-qualified. 1 Alpha also follows up regularly on the progress of the maids or domestic helpers, which we appreciate a lot. 

Highlights:

• Various years of working in the maid industry
• Meticulously selected helpers
• Affordable rates with no hidden costs
• Approachable staff 

📍 170 Upper Bukit Timah Road #02-23 Bukit Timah Shopping Centre Singapore 588179
📞8883 2566
✉️ 1.alpha.enq@gmail.com | Contact Form

9. Swift Maids – Maid Agency Singapore

What’s great about Swift Maid is that it has assisted thousands of Singaporean families in finding the ideal helpers, making it a trusted maid agency in Singapore. And by “trusted,” we mean that it is a Ministry of Manpower (MOM)-licensed maid agency, so you can only anticipate excellent customer service in matching you with the right domestic helper. Moreover, they have over 30 years of good placement volume, transfer rate, and retention rate, as well as customer ratings and reviews that outperform the industry average.

This maid agency Singapore offers a variety of services such as new/transfer maid deployment, caregiver application, direct hire process, work permit process, and many more. They also bring in domestic helpers from various countries and regions, each with their own unique set of traits and skills!

Highlights:

• Licensed and verified by the Ministry of Manpower (MOM)
• Over 30 years of experience in the industry
• No hidden charges or costs and competitive pricing
• Ratings and reviews are better than the industry average

📩 Contact Form
📲 Instagram

10. Eden Grace Maid Agency Singapore

Eden Grace Human Resources Pte Ltd aims to provide dependable maids for their families. This maid agency in Singapore uses a 3-pronged approach that focuses on quality selection, quality training, and an integration program to ensure their maids are well-trained and reliable.

Founder and managing director Sunny Wong understands the importance of a harmonious relationship between the employer and maid and hence steers his company in this direction. Eden Grace maid agency focuses on integrated programs and ensures to match the right helper for the family’s needs. On top of a strict screening process, all of their helpers are also given strict training that includes skill enhancement and English lessons. Priding themselves as one of the top Christian maid agencies in Singapore, they also have a Sunday program and accountability group for the maids under his company to attend, for them to grow in character. You can see their list of maids here. You can also refer to their customer testimonials here.

Highlights: 

• Focuses on matching the right helper to the family’s expectations and needs
• Strict pre-screening criteria that include personal interviews
• Gives quality training to their maids
• Has an integrated program that includes accountability meetings and training programs
• Check out their MOM scorecard below (This information is accurate at the time of posting. Please refer to MOM for the updated scorecard.) 

📍 Eden Grace at Bishan, Blk. 18 Sin Ming Lane, #07-38 Midview City, Singapore 573960
📞 31564478 | 31564959 | +65 62625562 | +65 62625593 – 94
📩 enquiry@edengracemaids.com

11. Homekeeper Maid Agency

Since 1998, Homekeeper has served over 80,000 happy families. With 5 agency branches islandwide, you can easily visit one of their branches to hire a maid. Homekeeper has an extensive network recruitment network. They have partner training centres in Myanmar, Indonesia, the Philippines, and India. They provide maid training and development to equip all their maids with necessary skills such as infant care, cooking, housekeeper, disability, and elderly care. If there are changes to your home care needs, Homekeeper also provides enhancement training for your maid.

Additionally, their aim is to make the entire process of hiring a maid as smooth as possible. Their support team will also handle all applications, insurance, and passport requirements so that you can focus on choosing a maid that best fits your household needs. Homekeeper has impressive statistics on MOM and you can read their customer testimonials here.

Highlights: 

• Impressive statistics on MOM
• High placement volume of 2219 with a high retention rate
• 5 branches conveniently located islandwide

📍 Multiple Locations
📞 + 65 6468 5220 | +65 8515 5527
📩 contactus@homekeeper.sg
📲 Facebook

Things to consider when hiring a maid in Singapore:

Before hiring a maid, it would be important for you to consider the following.

What are the tasks you need help with? 

Do you have certain needs that you require help with? Do you need a helper to take care of young children, or your elderly parents/grandparents? Or do you require help from the maid for general cleaning and household chores? Are there certain skillsets that you are particular about, i.e. cooking, good language, and communication skills for English/Chinese, years of experience working? List down your requirements and make sure to communicate them to the maid agency, so that they can better shortlist a maid for you.

Costs

Hiring a maid would definitely add to your finances. As you will be hiring a maid for the long-term, do calculate the costs of hiring a maid and ensure that it can fit with your budget. Make sure to also consider the additional costs such as medical expenses or emergency expenditure.

If you are tight on your budget but still require a maid due to circumstances, we suggest reaching out to Maid Avenue. They have very reasonable and transparent rates. Another alternative would be to hire a part-time helper to ease your chores. As you can determine the hours, job scope, and commitment period, it can be more flexible on your budget. You can check out the 9 Best House Cleaning Services in Singapore 2023.

Living Arrangements

Once you have hired a maid, where is she going to stay in your house? Do allocate enough space to accommodate your maid, and ensure to make it relatively comfortable for her to live in. A happy maid will also ensure that she will do her job and take care of your family members well. It would be best to have all these arrangements thought out thoroughly before she arrives in Singapore. If you do not have sufficient space in your home, but require a full-time helper, an alternative would be a live-out nanny.

We hope our guide on the 11 Best Maid Agencies in Singapore has helped you choose the best maid in Singapore that suits your budget and living situation. Please share this with your family and friends if you have found it useful.