Taking care of your children and an entire household can be quite taxing, especially for working parents. There are plenty of chores that seem to have not enough time to accomplish, and that’s where hiring a maid or helper might be a solution. A maid can also be very helpful if you have young children or elderly in the house. That said, hiring a reliable and dependable maid might pose a challenge. Selecting a good maid agency is the first step to hiring a maid in Singapore. Only the Ministry of Manpower (MOM) licensed maid agencies are allowed to act as middlemen, but there are over 4,000 maid agencies in Singapore, making it impossible to know which to choose. We have done our research to bring you a list of the 12 Best Maid Agencies in Singapore so that you can easily hire help when you need it.
This article is part of our Essential Home Services series. Find more services here.
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This article was last updated on 19 January 2023.
Table of Contents:
How to find a good maid agency in Singapore
On top of their online portfolio and reviews, it is important to find out their scorecard of the maid agency on MOM’s maid agency directory. It will list the agency’s years of experience, placement volume, transfer rate, and retention rate, along with customer ratings and reviews. These metrics are important and I will explain them below:
- Years of experience: You will want to find a maid agency in Singapore that has been around for at least 5 years or more. A longer track record will give you more accurate performance, and you can determine whether the agency is consistent in hiring good maids.
- Placement volume: This is the number of foreign domestic worker (FDW) work passes that the agency applies for. The industry average is 61.69. A higher volume would indicate that the agency is active and professional. In the event that you would like to switch maids, it is likely they have more resources to help.
- Transfer rate: This is the percentage of FDWs that have been transferred to 3 or more employers within one year. The industry average is 1.42%. While not every maid might be suitable for every family, you will want to take note of this as a high percentage might mean that the maids might not be well-trained.
- Retention rate: This indicates the FDWs that stay with the same employer for at least one year. A standard contract is two years. This is a positive rating, and you will want a higher percentage, as that means the maids from the agency are consistent and steadily employed. The industry average is 44.33%.
- I have placed each company’s scorecard below.
Best Maid Agencies in Singapore
Providing good domestic helpers from all over Asia in Singapore for over 6 years, JForce Employment Service performs well in terms of its client satisfaction, maid retention rate, and placement volume. The agency was awarded the Top 25 Singapore Prestige Award in 2014 and the Singapore Enterprise Awards in 2016 for its reliable service.
JForce features a thorough screening and training process. All domestic helpers are well-screened and undergo comprehensive training that encompasses general housekeeping, cooking, child or infant care, and elderly care. Moreover, they also provide language training and share the norms of life in Singapore to better assimilate their helpers.
What’s great is that JForce handles all the tedious paperwork and documentation, and keeps the employer regularly updated throughout the entire employment process. Firstly, they offer a shortlist of candidates that you can choose from, then video or phone interviews will be arranged. Following this, JForce will assist in the application of a work permit, embassy endorsement, and purchasing of the helper’s air ticket, ensuring a hassle-free process on your end.
- Award-winning service with high customer satisfaction and maid retention
- Matches helpers’ skills and character to employer’s needs and requirements
- Comprehensive training to polish helpers’ caretaking, housekeeping, & communication skills
- Alters training regime of helpers if client needs to focus on a particular service
- Helps in work permit application, embassy endorsement, travel arrangement, medical checkups, contract renewal, maid transfer, and counseling
|Check out JForce >|
📍 23 Bendemeer Rd, #01-515, Singapore 330023 | Blk 725, Ang Mo Kio Ave 6, #01-4140, Singapore 560725 | 345 Jurong East St. 31, #01-13, Singapore 600435
📞 +65 6635 2506 | +65 6909 2213 | +65 6909 7782
📩 email@example.com | firstname.lastname@example.org | email@example.com
Established in 1986, Universal Employment Agency has built up a strong reputation with one of the highest retention rates according to the Ministry of Manpower (MOM), earning the trust of many employers. They also specialise in placements of foreign domestic helpers – be it new or transfer maids. With more than 30 years of experience in the business, their vast network of maids is credited to diligent sourcing. Extensive background checks and interviews are always conducted before the potential candidates are shared with you. Their Foreign Domestic Workers (FDWs) are mainly from the Philippines, Indonesia, and Myanmar.
Universal Employment Agency’s extensive scope of services includes the processing of work permits, comprehensive insurance coverage for maids, and even documentation and facilitation of direct-hired helpers who are not yet in Singapore. Due to the current situation with Covid-19, many employers are looking for transfer helpers as helpers currently are unable to fly in from overseas. What’s also great is that Universal Employment Agency has a decent selection of transfer helpers available. Check out their Google and Facebook reviews for more information.
- More than 30 years of experience in the industry
- One of the highest retention rates according to MOM
- 4.9/5 stars Google reviews
|Check out Universal Employment Agency >|
3. Island Maids
Accredited training provider for qualified maids
Founded in 2011, Island Maids’ vision is to provide a top-tier, high-quality maid hiring service with an extensive range of services. They are also proud to have become one of the most established and largest maid agencies in Singapore with low transfer rates and high client satisfaction.
At Island Maids, all maids are personally interviewed to ensure skills and abilities are up to standards. They also have an in-house training school where foreign domestic workers (FDW) are trained in various areas such as cooking, elderly care, and childcare to ensure the underlying maid completely matches your family culture and needs. On top of that, Island Maids is an approved training provider for the Caregiver Training Grant (CTG) in providing elder care training by qualified nurses at a subsidized rate.
Numerous locations islandwide
Additionally, Island Maids is operating in 5 locations in Singapore to help serve families with maximum efficiency. So to provide a smoother experience, they can even take care of the entire process, from initial interviews and selection to handling all the paperwork and administrative requirements such as work permit, maid insurance, travel arrangements, and medical screening.
Last but not least, Island Maids has received various recognitions and has been accredited by the Indonesian & Philippine Embassy. With their many years of experience and dedicated training programs in place, you can be assured that Island Maids strives to provide the perfect employment match for you. Read the satisfied customers’ testimonials here.
- Placement of maids from Indonesia, Myanmar, Philippines, and Mizoram
- A huge database of biodatas
- Dedicated in-house training school for quality training
- 11 years of experience with relatively high placement volume and a good retention rate
- Quality Service Award Winner 2020
|Check out Island Maids >|
We find it amazing how INTER is the combination of the words: integrity, novelty, teamwork, empathy, and resilience. And true to its name, Inter Great Employment provides professional, sincere, and honest manpower services that not only care about its clients but also its helpers. While the maids already go through extensive training overseas, the agency conducts in-house orientation and training in Singapore to prepare them mentally and psychologically.
Accredited by the Philippines and Indonesia embassy, Inter Great Employment recruits foreign domestic helpers mainly from the Philippines, Indonesia, and Myanmar, in which all helpers undergo thorough extensive screening and training. They enjoy one of the highest placement volume growth of >100% in the past 1-2 years as they continue to generate positive reviews from happy clients. In fact, Inter Great Employment is one of the 10 best maid agencies in Singapore based on MOM’s placement volume.
Lastly, if your family requires special care that involves supervision of infants, elderly, patients, or special needs children, you can choose to send the maids for customized training facilitated by Inter Great Employment’s qualified training partner.
- Specialises in maids from Indonesia, Myanmar and the Philippines
- One of the highest placement volumes for maid agencies in Singapore
- One of the fastest-growing leading agencies in Singapore
- Professional, sincere and honest service pre and post-sales
- Extensive and continuous in-house training and orientation both overseas and in Singapore
- Accredited by both Indonesia and the Philippine embassy
- Doorstep services for needy families
|Check out Inter Great Employment Pte Ltd >|
📍 Multiple Locations
📞 +65 9776 6988
Specialising in the recruitment of maids and foreign domestic helpers from Myanmar, Indonesia, and the Philippines, 1 Assist Agency is meticulous in selecting potential foreign domestic helpers and maids. From personal one-on-one interviews, the potential candidates are trained on the basic practical household skills test. Should they pass, they will also undergo additional communication and skills training to enhance their interpersonal and practical skills. Furthermore, 1 Assist Agency is attentive in catering to the needs of its clients, ensuring that they match the domestic helper’s skill sets to the employer’s needs and preferences.
In partnership with the Agency of Integrated Care (AIC), 1 Assist Agency also facilitates the hiring of helpers for needy elderly in Singapore. Their counterparts in Myanmar and Indonesia provide maids and foreign domestic helpers who can speak Mandarin to be able to communicate better with the elders.
Moreover, they are in partnership with a local company to train helpers for infant care as well. These helpers will be trained at the training institute to learn how to shower babies, change diapers, steam milk bottles, and feed babies, all of which conform to safety and hygiene standards. What’s great about 1 Assist Agency is that they offer one of the lowest fees in the selection process without any hidden cost.
- Matching helpers’ skills to employer’s requirements
- Specialised training centers for communication and skills training
- One of the lowest domestic helper or maid agency fees
- In partnership with the Agency of Integrated Care for elderly care
- Also trains helpers for infant care
|Check out 1 Assist Agency >|
📍 170 Upper Bukit Timah Road #03-63K Bukit Timah Shopping Centre Singapore 588179
📞 +6463 0419
Optimised matching between helper and employer
Did you know that almost 1 in 2 of all first-year employer-helper relationships do not work out?
Ministry of Helpers goes far and beyond to change that unwanted scenario by improving the way employers and helpers match up. A new dynamic, inclusive, and one-stop e-platform, the Ministry of Helpers speeds up the process of engaging with the best helper for your home, making sure to save you both time and money.
It is quick, easy, and free to get started on the platform. First, create your employer profile and specify your preferences in a helper. Don’t worry much about safety and privacy since the Ministry of Helpers has a personal e-vault for safe storage of documents, contracts, and biodata. The platform boasts hundreds of helper profiles to choose from, so searching and shortlisting can be done in a breeze, thanks to their very own intelligent AI system. And once you found a match, you can already organise interviews via a secure chat function before hiring the helper entirely. Ministry of Helpers will guide you all throughout the hiring process, thereby eliminating the hassle and paperwork of working through a middleman.
Ministry of Helpers is not just for hiring maids – it is also a platform where you can manage and grow together with your helper. We really love how you can get a free task scheduling tool on their website, which is super helpful in planning the day-to-day tasks needed in managing your home. You can also add other members in the household to be task managers, so everyone at home can collaborate. Then, pass the schedule over to your helper so both of you can manage, add, and tick tasks off as you go. Make sure to personalise the schedule as well and label tasks that are recurring daily, monthly, and so on.
Furthermore, the Ministry of Helpers also provides comprehensive training programs with over 100 videos and quizzes for both helpers and employers, complete with certifications for self-development. To top it all off, the Ministry of Helpers also offers financial services that help to manage household expenditures digitally, salary payments, and low-cost remittances. Talk about innovation at its finest!
This platform is FREE for helpers, a free basic subscription for employers, or just a $49 intro price for an all-access premium annual subscription for employers.
- Free and easy-to-use platform
- Hundreds of helper profiles to choose from
- Hassle-free hiring process
- With free household management tools
- Also offers training for both employers and domestic helpers
|Check out Ministry of Helpers >|
Straightforward, Value-for-Money Maid Hiring Process
What makes Budget Maid stand out is its over 20 years of experience in the industry, and a streamlined process for hiring maids. All you have to do is choose a candidate from their 400+ biodatas and leave the rest to Budget Maid’s professional team. With six outlets/related subsidiaries located islandwide- in Thomson, Bukit Timah, Jurong, Woodlands, Katong, and Hougang, you can conveniently head down to an outlet no matter where you stay. What’s more, the helpers are trained at their overseas training centres before flying to Singapore, so all they need is a simple orientation to understand you and your family’s specific needs upon arrival. With Budget Maid handling everything else, simply sit back and await your helper to start working at your home. It’s as simple as that!
In the event that you are dissatisfied, Budget Maid offers you a service guarantee of a replacement helper within 6 months from your first helper’s commencement day. With your approval, Budget Maid will take over your original helper and seamlessly arrange for her to start her next employment in Singapore. Budget Maid’s pricing policy is transparent, providing a service agreement that explains all charges clearly. Overall, we believe Budget Maid offers a hassle-free experience in your maid hiring from start to finish.
- Over 20 years’ experience in the industry
- Over 20,000 happy customers served
- Has more than 400 biodatas of qualified helpers
- 6 conveniently located outlets islandwide
|Check out Budget Maid >|
What’s great about 121 Personnel Services is that it has the longest experience in the maid industry on this list. They have the highest retention rate of 6 Incorporated since 2002, they have 18 years of experience with maid hiring. They are MOM approved and also listed on CASETrust. Priding themselves on providing a trustworthy maid hiring service to families, they provide a complimentary 365 days guarantee with 2 maid replacements in the event you need them (read here to find out why it is important to have a free replacement guarantee). They also ensure to protect your interest and promise to provide transparent, all-inclusive pricing.
Additionally, 121 Personnel Services believes in building a long-term relationship with its customers and strives to ensure their satisfaction. They also provide a Family Satisfaction program whereby you can reach out to them for assistance anytime. You can see the effectiveness of this program is reflected in their 0% transfer rate. Read their customer testimonials here. Best of all, this maid agency has also been listed on SGHomeNeeds one of the best maid agencies in Singapore.
- 365 Days Guarantee and 2 free maid replacements
- Transparent, all-inclusive pricing.
- Also MOM approved and accredited by CaseTrust
- 0% transfer rate
|Check out 121 Personnel Services >|
Eden Grace Human Resources Pte Ltd aims to provide dependable maids for their families. This maid agency in Singapore uses a 3-pronged approach that focuses on quality selection, quality training, and an integration program to ensure their maids are well-trained and reliable.
Founder and managing director Sunny Wong understands the importance of a harmonious relationship between the employer and maid and hence steers his company in this direction. Eden Grace maid agency focuses on integrated programs and ensures to match the right helper for the family’s needs. On top of a strict screening process, all of their helpers are also given strict training that includes skill enhancement and English lessons. Priding themselves as one of the top Christian maid agencies in Singapore, they also have a Sunday program and accountability group for the maids under his company to attend, for them to grow in character. You can see their list of maids here. You can also refer to their customer testimonials here.
- Focuses on matching the right helper to the family’s expectations and needs
- Strict pre-screening criteria that include personal interviews
- Gives quality training to their maids
- Has an integrated program that includes accountability meetings and training programs
- Check out their MOM scorecard below (This information is accurate at the time of posting. Please refer to MOM for the updated scorecard.)
|Check out Eden Grace HR Solutions & Maid Agency >|
📍 Eden Grace at Bishan, Blk. 18 Sin Ming Lane, #07-38 Midview City, Singapore 573960
📞 31564478 | 31564959 | +65 62625562 | +65 62625593 – 94
Since 1998, Homekeeper has served over 80,000 happy families. With 5 agency branches islandwide, you can easily visit one of their branches to hire a maid. Homekeeper has an extensive network recruitment network. They have partner training centres in Myanmar, Indonesia, the Philippines, and India. They provide maid training and development to equip all their maids with necessary skills such as infant care, cooking, housekeeper, disability, and elderly care. If there are changes to your home care needs, Homekeeper also provides enhancement training for your maid.
Additionally, their aim is to make the entire process of hiring a maid as smooth as possible. Their support team will also handle all applications, insurance, and passport requirements so that you can focus on choosing a maid that best fits your household needs. Homekeeper has impressive statistics on MOM, with a high placement volume way above the industry average, and a retention rating of 43.59%. Their transfer rate of 2.89% may be slightly higher industry average of 1.42% but relative to their high placement volume, that is acceptable. They are rated 3.9 from 875 reviews and are one of the most reviewed maid agencies on MOM. You can also read their customer testimonials here.
- Impressive statistics on MOM
- High placement volume of 2219 with a high retention rate
- 5 branches conveniently located islandwide
|Check out Homekeeper >|
📍 Multiple Locations
📞 + 65 6468 5220 | +65 8515 5527
What we liked about JL Maid Specialist is that it prides itself on its customer-oriented approach. Their friendly staff is committed to achieving a high level of professionalism, productivity, and standard of service. Having been in the maid industry for more than 8 years, they have provided maids to suit the different needs of families. Whether it is childcare, cooking, elderly care, or cleaning, their maids are well-trained to handle these tasks. Moreover, their focus on delivering good customer service can be seen in their customer reviews. Rated 4.7 by 271 reviews, many customers have commended them for their helpful, detailed, and prompt service. Their simple, fast, and dependable process will also make your maid hiring process a smooth-sailing one. They have 3 branches in Pasir Ris, Bishan, and Yishun.
- Well trained helpers
- Also focuses on delivering a high standard of customer service
- Accredited Myanmar, Filipino, Indonesian, Mizoram maid agency
|Check out JL Maid Specialist >|
📍 Blk. 625, Elias Rd, #01-328 Elias Mall, Singapore, 510625
📞 +65 6904 8488
12. Maid Avenue
Although relatively new to the home help industry, Maid Avenue is one of the top-rated maid agencies in Singapore with Google rating of 4.7 out of 788 reviews. And the reason for their high ratings is that they offer excellent maid hiring services at very reasonable prices.
As customers are often frustrated with the high costs of hiring help, their mission is to lessen the financial burden on families that really need the extra help. They also offer a 2 to 5-month installment plan for families who need it. Their packages are also simple and easy to understand, and they are upfront and transparent with their pricing. For a new maid, they also include a 12-month guarantee with 1 free maid replacement. You can refer to their maids here.
- Affordable maid hiring service
- Upfront, transparent pricing with no hidden cost
- Also well-reviewed and recommended by many customers
|Check out Maid Avenue >|
📍 5001 Beach Road #08-30 Golden Mile Complex, Singapore 199588
📞 +69707155 | 84993349
Things to consider when hiring a maid in Singapore:
Before hiring a maid, it would be important for you to consider the following.
What are the tasks you need help with?
Do you have certain needs that you require help with? Do you need a helper to take care of young children, or your elderly parents/grandparents? Or do you require help from the maid for general cleaning and household chores? Are there certain skillsets that you are particular about, i.e. cooking, good language, and communication skills for English/Chinese, years of experience working? List down your requirements and make sure to communicate them to the maid agency, so that they can better shortlist a maid for you.
Hiring a maid would definitely add to your finances. As you will be hiring a maid for the long-term, do calculate the costs of hiring a maid and ensure that it can fit with your budget. Make sure to also consider the additional costs such as medical expenses or emergency expenditure.
If you are tight on your budget but still require a maid due to circumstances, we suggest reaching out to Maid Avenue. They have very reasonable and transparent rates. Another alternative would be to hire a part-time helper to ease your chores. As you can determine the hours, job scope, and commitment period, it can be more flexible on your budget. You can check out the 9 Best House Cleaning Services in Singapore 2022.
Once you have hired a maid, where is she going to stay in your house? Do allocate enough space to accommodate your maid, and ensure to make it relatively comfortable for her to live in. A happy maid will also ensure that she will do her job and take care of your family members well. It would be best to have all these arrangements thought out thoroughly before she arrives in Singapore. If you do not have sufficient space in your home, but require a full-time helper, an alternative would be a live-out nanny.
I hope that this article has helped you to find a suitable maid agency in Singapore for hiring a maid. Please also share this with your family and friends if you have found it useful.
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